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Commerce Decisions
Knowledge base
Essential Guidance
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Essential Guidance
Getting Started
How to obtain a Support Portal login
Introduction to AWARD® video
First time user guide
How to obtain AWARD® logins
How to receive bids in AWARD®
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Accessing AWARD®
AWARD® URL change
Forgotten username or password
Unable to reset password or retrieve username (not recognised)
Invalid password token
AWARD® user account locked
View all (9)
Account Administration
Cannot create new projects or project groups
Licence no longer valid warning
Project Groups
Where can I find release notes?
How Administrators can update a project status
View all (8)
Usage Hints and Tips
Received an email in a different language - why?
Suspicious email from AWARD®. Is it spam?
How do I turn off email Alerts
Spell checker in AWARD®
Character limits within AWARD®
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AWARD 5 Help
Accessing AWARD 5
AWARD® 5 log-in boxes don't look active
AWARD® 5 cannot reset password and username
Data Room Creation
Creating a Data Room Project
Data Room Configuration Guide
Document Groups for Data Rooms
Managing Work Groups
Preparing a Data Room Project created from a template
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Error Codes
Error code on document upload
Upload error code 16 and 10
Release Updates
AWARD® 6.5.0 - Release Update