Account Administration

Account Settings

Cannot create new projects or project groups
Click the Create Button on your My Projects screen to create a new project. To be able to create a new project, a user must be set up with the A...
Mon, 5 Sep, 2022 at 5:14 PM
Licence no longer valid warning
When the licence policy on an account lapses, all users will see the Licence Violation error.  It is still possible to log into the account and review the ...
Tue, 5 Jul, 2022 at 1:33 PM
Project Groups
Projects Groups are clusters of projects that may have a unified theme or the same owner. They are easy ways to organise your projects.   To administer Pr...
Mon, 25 Jul, 2022 at 11:08 AM
Where can I find release notes?
There are 2 ways you can view release notes*. Via this portal under the Forums section.   Look for this icon on the portal home page:  Release notes ...
Fri, 25 Nov, 2022 at 9:21 AM
How Administrators can update a project status
It is possible for an AWARD® Administrator to to set the status of a project via the Administration pages. Note: you do not need to be added to the project...
Mon, 5 Sep, 2022 at 4:23 PM
Managing licences - licence page
Managing an AWARD® Licence   The AWARD® Licence page  (Administration > Licence) allows you to monitor your licence status.    The colour of the bord...
Thu, 8 Sep, 2022 at 9:56 AM
Managing licences - the Account users report
There are some Reports available at the Account level (Administration > Reports) to show data about the Internal Users, and where relevant (registered) E...
Mon, 5 Sep, 2022 at 4:06 PM
Expert Assist - enhanced support services
Commerce Decisions Expert Assist customers now have access to enhanced support services via our online booking system. We've set this up to enable to y...
Thu, 15 Dec, 2022 at 9:53 AM