Error: “The action cannot be completed. A Response cannot have multiple answers from the same Submission for an Evidence Item”
Example Error Message
What does this error mean?
This error appears when a supplier response submission includes more than one answer for the same evidence item. When importing using Excel Spread sheet, AWARD only allows one response per evidence item per submission.
How to resolve it
- Check for duplicated evidence items
Open the spreadsheet and look for any evidence items that appear more than once for the same submission. - Combine multiple answers
If you have more than one answer for a single evidence item, please append the additional content to one of the existing responses. Only one response per evidence item is allowed per submission. - Re-import the corrected spreadsheet data
Once the duplication is resolved, save your changes and try uploading the supplier response again.
Tip: If you're working in Excel, using filters or sorting the Evidence Item column may help you spot duplicates more easily.
Still need help?
If you're still seeing the error after checking for duplicates, feel free to contact the Helpdesk with a screenshot of the issue and the submission file. We’ll be happy to assist further.