This article is for suppliers who click a registration or verification link but are taken to their AWARD® home page or existing projects instead of being able to complete registration.
What this issue means
This usually happens when you already have an active AWARD® session open in your browser.
When an existing session is detected, AWARD® redirects you to your home page rather than continuing with the registration process.
What to do next
Close all active AWARD® sessions
- Close all browser windows
- Make sure any AWARD® tabs are fully closed
- Reopen your browser
- Open the registration link again
You may also need to refresh your browser before retrying the link.
Important to know
- This is a session‑related issue, not a problem with your registration
- You do not usually need a new registration link
- Closing all browser windows is normally enough to resolve the issue
If the link continues to redirect after following the steps above, contact the Project team or the AWARD Helpdesk for further assistance.
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