What is Auto User Inactivation?
Auto User Inactivation is a security feature within the AWARD platform that enhances account management by automatically deactivating users who have not logged in for a specified period. This helps maintain system security and enhances account management.
How to Use Auto User Inactivation
To enable and configure Auto User Inactivation, follow these steps:
- Go to Administration > Account.
- Look for the section Auto Inactivate Users and click on Edit User Auto-Inactivation Settings.
- On the settings page, you’ll find:
- Inactive Days: This setting allows you to specify the number of days a user can be inactive before their account is automatically deactivated. For example, if you set this to 60 days, any user who hasn't logged in for 60 days will have their account deactivated.
- Warning Days: This setting is optional. It allows you to set a number of days after the user's last login or account creation date (whichever is later) to send a warning email to the user, informing them that their account is due to be deactivated. For example, you might set this to 50 days, so users receive a warning email 50 days after their last login or account creation date, giving them a heads-up before deactivation.
- Save your changes to ensure the new settings are applied.
Adjusting Inactive and Warning Days
To modify the Inactive Days and Warning Days settings:
- Navigate to the Auto Inactivate Users feature within the Administration panel.
- Click on Edit User Auto-Inactivation Settings.
- Adjust the Inactive Days and Warning Days to your preferred settings.
- Save your changes to ensure the new settings are applied.
Deactivating the Auto Inactivation Feature
If you wish to turn off the Auto Inactivation feature:
- Go to the Auto Inactivate Users feature within the Administration panel.
- Click on the Deactivate Auto-Inactivation button.
- You will be prompted to confirm this action. Once confirmed, the Auto Inactivation feature will be disabled.
Why Use Auto User Inactivation?
Implementing Auto User Inactivation can:
- Enhance security by removing inactive accounts that may become vulnerable over time.
- Streamline user account management processes.
Post-Inactivation Process
After a user is inactivated, an email notification is sent to account administrators with details of the inactivated users.
Additional Information
- Scope of the Inactivation Rule: The inactivation rule is comprehensive and applies to all user accounts within the AWARD® platform, with the exceptions of Commerce Decisions Administrators and Customer Administrators. These roles are exempt due to their critical administrative functions.
- Inactivation Triggers: The system determines inactivity based on the Last Login Date recorded for each user or the last (re)activated date recorded for each user (which ever is soonest). However, If a user has never logged in, the Account Creation Date is used.
- One Email Notification: Only one email is sent to remind a user their account will be set to inactive. The email will be generated according to the Warning Days specified in the account settings.
Please Note: The Auto Inactivation feature is not available by default. It is an optional functionality that can be enabled upon request. If you are interested in utilising the Auto Inactivation feature please contact our Helpdesk or submit a ticket using the button above.