This article explains how to request access to the AWARD® Knowledge Base Support Portal and clarifies the difference between the Support Portal and the AWARD® application.
Requesting a Knowledge Base Support Portal Login
To request access to the AWARD® Knowledge Base Support Portal, you can:
- Select “Submit a Ticket” at the top of the portal page
- Or email the support team directly at support@commercedecisions.com
Important Notes
- Access to the Knowledge Base Support Portal is limited to existing AWARD® account holders.
- If you are a supplier needing help accessing a specific AWARD® project portal, please refer to the [Supplier Support Pages] instead.
Understanding the Difference
It is important to distinguish between the two systems:
AWARD® Application
- Used to manage and submit project responses
- Requires a project-specific login provided by the Authority
AWARD® Knowledge Base & Support Portal
- Used to access help articles and guidance
- Allows you to raise and track support tickets with the AWARD® Helpdesk
Summary
If you need help or guidance, use the Support Portal.
If you need to work on a project submission, use the AWARD® application with your Authority-provided login.