Error code on document upload

You are trying to upload a document to AWARD® but get an error code e.g. 8 or 16

What this usually means is the Firewall scanner (Sophos in AWARD®'s case) does not like something about the file you are trying to to upload. Often this will be related to a password protected file which is part of your document upload.

Two options:

  • Remove the password(s) from the file and re-upload (recommended)
  • Set the project to allow unscanned uploads (only Project Manager can do this):  
    Project > Setup > Tools > Project Properties > Advanced Settings


Hannah is the author of this solution article.

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