AWARD® user account locked

The quickest way to unlock your account (without contacting the helpdesk) is to request a password reset (via forgotten password link on the Home page).  

Resetting your password will automatically unlock your account. 

If you wish to keep the same password, please contact the AWARD® Helpdesk who will be able to unlock your account (no password reset required). 

Hannah is the author of this solution article.

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