If you have a query you can create a Clarification from the Clarifications option on the Home Page. These messages will be sent to your Project Manager and will not be visible to other Suppliers (but will be visible to other users assigned to your Supplier Account).
Click Create. You can select a Question to associate with the Clarification, or if it is a more general Query you can bypass this step. You can also attach Documents to the Clarification using the Attach Document button. You can upload your own Documents once you have created and sent the Clarification.
There may be extra options which allow you to mark it as confidential so that it will not be seen by other Suppliers and you may also have to enter a Category.
When the Project Manager receives the Clarification, he may send an initial response in the
Comments field to let you know that it is being dealt with, prior to sending you a final answer.
You can now Upload Documents. Note that Documents uploaded to a Clarification will be visible immediately to the Authority, and once they have been read, will not be able to be removed from AWARD. Uploads will not be allowed on “Closed” and “Invalidated” Clarifications, or after a Clarification Close date.
You can also Invalidate your Clarification if you created it in error, or it is no longer applicable. You can do this whilst it is still in the New or In Progress State.
Once you receive the Answer the Clarification will be Closed, but further updates may be sent after this by the Project Manager if necessary. Notifications may also be received to alert you to these updates.