If assessors are unable to view a Document Group, there are two key areas to check:
Troubleshooting Steps
- Check Question Assignments
Ensure that the relevant questions have been assigned to the Document Group. If no questions are linked, assessors won’t have visibility of the documents. - Check Assessor Assignments
Confirm that the assessors have been assigned to the appropriate questions. Without this link, they won’t be able to access the associated Document Group.