Unable to add supplier users to supplier account

Suppliers will sometimes want to add additional team members to their supplier account to assist in the bid process.


If this facility is available the supplier will see a Response Team tab when the project is open.

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If this Tab is not available the recommended action (for the supplier) is to send a Clarification request for a new (additional) user to be added to your Supplier Account:

Log in to AWARD > go to the project > Communication > Clarifications > Create

Your request will be sent to the Project Team.


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However, if the clarification cut-off date has passed you can either:


  • Send an email to the AWARD Helpdesk or your POC in the Authority 


  • It is possible to update your profile email address to a different address


Log in to AWARD > click on your Display Name (top right hand corner of the screen) to edit your profile > click Edit and change the details in the profile pages.


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Authority Note:

Suppliers (response team managers) cannot add users to their AWARD Account unless the "Response Teams can Create Users" facility has been turned on at the account level by the Authority.






Hannah is the author of this solution article.

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