Adding Users to a Supplier Account in AWARD®

Suppliers may occasionally need to add additional team members to their AWARD Supplier Account to support the bid process.

Check for the Response Team Tab

If this functionality is available, you’ll see a Response Team tab when the project is open. This allows you to manage your team directly. Click here for more details on how to do this [ Response Team Manager- guide to creating additional supplier users ]

If you do not see the Response Team tab, it means this feature has not been enabled for the project. In this case, please follow the steps below to request a new user be added.

Option 1: Submit a Clarification Request

If the project is still within the clarification period:

1. Log in to AWARD
2. Navigate to the relevant Project
3. Go to Communication > Clarifications > Create
4. Submit a request asking for a new user to be added to your Supplier Account

Your request will be sent directly to the Project Team for review.

Option 2: After the Clarification Cut-Off

If the clarification deadline has passed, you can:

• Contact the AWARD Helpdesk (submit a ticket using the button above)  or email your Point of Contact in the Authority to request the addition

OR

• Update your profile email address to a different team member’s address (if appropriate):

1. Log in to AWARD
2. Click your Display Name (top right corner)
3. Click Edit and update the email address in your profile

Important Note for the Authority
Suppliers (including Response Team Managers) cannot add users to their AWARD Account unless the “Response Teams can Create Users” setting has been enabled at the account level by the Authority.