How to deal with a Clarification Response that asks for further information

How to deal with a Clarification Response that asks for further information

Communications within AWARD® are designed to be a single transaction of question and response, which prevents a conversation evolving to other items and becoming difficult to manage. Limiting the question to a single response allows a clear audit trail to ensure that all questions are answered succinctly.

However, there are instances where this is overlooked and as a result another question is issued as a response; ultimately closing the conversation off. You are unable to respond to a Clarification answer.

The recommended advice is that you issue another Clarification to the Project Team; allowing them to re-ask the question via an Authority Query (if the requirement is to attach further documentation) or provide further guidance.

Hannah is the author of this solution article.

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