This article explains how Supplier users can access AWARD® and the available routes depending on how an AWARD® project has been configured.
Feature Overview
Supplier access to AWARD® is controlled at a project level and can be provided in different ways depending on how the Authority has configured the project.
In most cases, access is either:
- Granted directly by the Authority, or
- Managed within the Supplier’s own response team, if Supplier Response Teams are enabled.
Why this matters:
Understanding how access is granted helps Suppliers know who to contact and what to expect, reducing delays in participating in a procurement.
How Access Is Provided
- Access via the Authority
- Adding Users Within a Supplier Team
- Replacing Existing Users / Team Members leaving the project
- Access for New Opportunities
Access via the Authority
The Authority responsible for the AWARD® project is typically the primary source of Supplier access.
- Supplier accounts are often created in advance.
- Access may not be available until the project moves out of preparation stages.
What to do:
If you are expecting access but have not received login details, contact the Authority first.
Adding Users Within a Supplier Team
Supplier access can only be managed by suppliers themselves if Supplier Response Teams are enabled for the project. This feature is controlled and enabled by the Authority.
If Supplier Response Teams are enabled
Supplier users with the Response Team Manager role can:
- Add new colleagues to their Supplier account
- Send login details directly to their users
This functionality is available within the Response Team tab of the AWARD® project.
What to do:
Contact your organisation’s Response Team Manager to request access.
If Supplier Response Teams are not enabled
Suppliers cannot manage user access internally.
What to do:
Access must be requested from the Authority, typically by raising a Clarification.
Replacing Existing Users / Team Members leaving the project
If a supplier user leaves the project or no longer requires access:
- The Authority must be informed
- The Authority will:
- Deactivate the existing account
- Create a replacement supplier user account if required
What to do:
Contact the Authority, typically by raising a Clarification.
Access for New Opportunities
Supplier access may differ between AWARD® projects.
- Some projects require new, separate accounts
- This is common where self-registration is enabled
- Each account will have its own login credentials
In some cases, Suppliers may be able to join new opportunities using an existing account via Open Registrations, if this has been enabled by the Authority. Look for the Open Registrations Tab on your AWARD home screen.
Key consideration:
Using multiple accounts should be avoided where possible.
Login Issues
If you already have an AWARD® account but are unable to sign in, refer to the guidance on resolving common login issues.