Forgotten username or password

Forgotten passwords and usernames can be easily reset or retrieved from the AWARD® login screen: simply click on the forgotten password / username links.

You will be prompted to enter your email address. This must be the email address that is linked with your AWARD® account.

If you have entered valid details, a username reminder or a new password token will immediately be generated and sent to your inbox. Please check your spam / junk folders if you do not see the email.

Self generated password tokens will expire after 20 minutes, so it is recommended that you reset the password straight away.

Hannah is the author of this solution article.

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