Forgotten username or password

Forgotten passwords and usernames can be easily reset or retrieved from the AWARD® login screen: simply click on the forgotten password / username links.

You will be prompted to enter your user name or email address. This must be the email address that is linked with your AWARD® account.

If you have entered valid details, a username reminder or a new password token will immediately be generated and sent to your inbox. Please check your spam / junk folders if you do not see the email.

Self generated password tokens will expire after 20 minutes, so it is recommended that you reset the password straight away.

Depending on your version of AWARD you will see one of the screens below:

Note: If your log-in looks like the second image (FIG 2) and an incorrect password is entered, you will receive an email similar to the below: 

Hannah is the author of this solution article.

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