Forgotten username or password

Forgotten passwords and usernames can be easily reset or retrieved from the AWARD® login screen: simply click on the forgotten password / username links.


You will be prompted to enter your email address. This must be the email address that is linked with your AWARD® account.


If you have entered valid details, a username reminder or a new password token will immediately be generated and sent to your inbox. Please check your spam / junk folders if you do not see the email.


Self generated password tokens will expire after 20 minutes, so it is recommended that you reset the password straight away.




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Hannah is the author of this solution article.

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