You've received an email containing a password reset token. However, when you click the provided link, an error message stating "The supplied password reset token is invalid" appears.
To resolve this issue and generate a new token, follow these steps:
- Enter Your Details: Fill in your username and email address in the designated fields.
- Reset Password: Click the 'Reset Password' button.
If the details you provide are valid, a new password reset token will be instantly generated and sent to your email inbox. If you can't find the email, be sure to check your spam or junk folders.
• Passwords tokens sent by an AWARD Administrator will expire after 72 hours.
• Self-generated password tokens will expire after 20 minutes. It's highly recommended to reset your password promptly to ensure the token's validity.