pink screen and error when resetting password

Pink screen (ASE) and Warning  is generated when resetting  user’s password in  ‘advanced’ AWARD®

ASE:   AWARD System Error
ACTION: /supportnew/web/user/view/reset-password

User will see warning when they try to reset their password

Please contact AWARD support desk if you see either of these errors.

For internal user only: 

Jira Ref -  NE-9012

issue cause  wrong email credentials being used (still pointing to M365)