This article is for suppliers who have registered for AWARD® or a specific project but have not received the verification email required to activate their account.
What should happen
When you register for AWARD® or are sent a verification link, the verification email is sent immediately to the email address used during registration.
You must verify your account using this email before you can access AWARD®.
If you cannot find the verification email
Please check the following in order.
1. Check your Junk or Spam folder
Verification emails are sometimes filtered by email providers. Check your Junk or Spam folder carefully.
2. Confirm the email address used during registration
Ensure that:
- The email address entered during registration is correct
- You are checking the same inbox that was used to register
A mismatch between the registered email address and the inbox being checked is a common cause.
3. Check with your local IT department
If the email is not in Junk, it may have been held in email quarantine by your organisation’s email security controls.
Ask your IT team to:
- Check quarantine or blocked emails
- Add commercedecisions.com to your organisation’s email whitelist
Requesting a new verification email
Once the domain has been whitelisted (if required), contact either:
- The Project team, or
- The AWARD Helpdesk
They can send you a new verification link.
Important to know
- You cannot access AWARD® until your account has been verified
- Attempting to log in before verification may result in an “Account Not Active” message
If you believe you have already verified your account but still cannot log in, ensure you are using the correct AWARD® URL and login details.
Related articles
- Account Not Active